Frequently Asked Questions(FAQS)
There are Some Questions that Asked By everyone. So we collect then and Write to this Page.
Please read the following carefully to understand how we will treat and regard your personal data.
Frequently Asked Questions
What is Hosting Service Providers?
A facilitating specialist co-op conveys equipment, programming, stockpiling, arrange and their joined answers for empowering site and database facilitating administrations.
Our facilitating administrations secure our customers, by conveying considerably more than the normal facilitating specialist co-op. Our certifications to you are unique.
What billing cycles do you offer?
You can pay monthly or for 1, 2 or 3 years up front. If you decide to pre-pay, we give you some great discounts on our ongoing pricing. A one year prepayment gives you 2 free months, a 2 year prepayment gives you 6 free months and a 3 year prepayment gives you a whole year free!
Can you offer 'unlimited space'?
It’s true that some hosts claim to offer ‘unlimited’ space. The reality is that unlimited space is actually nothing more than a marketing gimmick – the host will have a large number of other restrictions in place which will prevent you from actually using an very large amount of disk space. We prefer to be up-front about disk allocations, with no sneaky surprises. Our focus is on quality, and we invest heavily in ensuring that our hosting platform is the best possible. We use highly available SSD block storage – it’s significantly faster than traditional SATA based storage, or even standalone SSD drives. We store your data three times for full redundancy, in addition to taking backups.
The truth is, you probably don’t need ‘unlimited’ disk space. Over 95% of sites we host on our shared platform use less than 10GB, so our plans are usually more than adequate for most needs. If your priority is for unlimited space, hosts that offer this usually do so using cheap disks, and often have overcrowded servers. We always want our focus to be on quality, and ensuring that our customers always enjoy the best possible speed and reliability for their websites.
In which country is your hosting based?
You can choose between hosting in our UK or US based facility. Either facility delivers fantastic speeds globally, however for best performance we’d recommend that during checkout you choose the facility closest to the majority of your visitors. You can also enable a free CloudFlare CDN from your control panel which will serve up static content such as images from over 100 global locations serving every continent, speeding up service to your visitors wherever they are.
Do I need to transfer my domain to you?
We offer extremely competitive pricing on domain names that is often much cheaper than at other registrars. If you prefer, you can still host with Kualo and keep your domains at any registrar you choose.
Can I have additional domain names pointed at my account?
Yes. All our plans come with an unlimited number of parked or alias domains.
What's the difference between Shared & Business Hosting?
Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal and small business web sites, and is provided under our Solo and Startup plans. For those customers with demanding or high traffic sites, or for those looking to host a web site with faster speeds, Business Hosting is recommended – these are all the plans with “Performance” in the title. These plans include more resources (up to 5 CPU Cores & 8GB RAM) and also include caching technology to make sites incredibly fast, with LiteSpeed server-side page cache, along with Redis and Memcached backend caches.
We’d recommend our Business hosting plans for e-commerce stores, high traffic sites, or for those customers who want to leverage our server side caching technology so that their site loads as fast as possible.
Is your support 24x7?
Yes. We provide fast support 24x7x365.
Can I upgrade my account if I need to?
Yes you can upgrade at any time. If you are upgrading from Shared Hosting to Business Hosting we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.
How long does it take to set up a new account?
Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
Will my account be backed up?
We take an automatic backup on a daily basis for all accounts. Customers on our Startup and Performance plans can restore files directly from these backups via your control panel, as well as initiate on-demand snapshots of their account.
The automated backups we take are strictly speaking for the purposes of full server restoration, and as per our terms, we do not guarantee the availability of these backups.
What payment methods do you accept?
We accept Visa, MasterCard, American Express and PayPal. We do not support automated recurring billing via PayPal so if you are paying month-to-month we would strongly recommend using a credit or debit card.
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We’re convinced you’ll love our service offering. But to give you that extra piece of mind we offer a 14 Day money back guarantee with no questions asked.